privacy policy


Privacy Policy

This Privacy Policy describes how Farmgrain (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from farmgrain.in (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information including your username, password, security questions, and other information used for account security purposes.

  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.

  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested.

  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, SDKs, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, send notifications, manage your account, arrange for shipping, and facilitate returns.

  • Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending marketing communications or showing you advertisements for products or services.

  • Security and Fraud Prevention: We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal, or malicious activity.

  • Communicating with You and Service Improvement: We use your personal information to provide you with customer support and improve our Services.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies.

You can choose to set your browser to remove or reject Cookies, but please note that doing so may negatively impact your user experience or limit certain features.

How We Disclose Personal Information

We may disclose your personal information to third parties for contractual or legitimate business purposes, including:

  • With vendors or service providers (e.g., IT, payment processing, shipping, customer support).

  • With business and marketing partners.

  • When you consent to disclosures, such as through social media integrations.

  • With our affiliates within our corporate group.

  • In connection with business transactions or to comply with legal obligations.

Third Party Websites and Links

Our Site may contain links to websites operated by third parties. We are not responsible for the privacy or security of such sites. Please review their privacy policies before providing them with your information.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect any personal information about children.

Security and Retention of Your Information

We take reasonable measures to protect your personal information but cannot guarantee absolute security. We retain your information only as long as necessary to fulfill the purposes described in this Privacy Policy.

Your Rights

Depending on your location, you may have rights such as access, deletion, correction, portability, restriction, withdrawal of consent, and appeal. You can also manage communication preferences or unsubscribe from marketing emails.

Complaints

If you have complaints about how we handle your personal information, please contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority.

International Users

Your personal information may be transferred, stored, and processed outside your country. We use lawful mechanisms for international data transfers, such as Standard Contractual Clauses.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at:

📧 farmgrainfg@gmail.com
🏢 FARMGRAIN AGRO FOODS PVT LTD

5/25H , ANIKKAD
KUTTAMASSERY, THOTTUMUGHAM P.O
ALUVA, ERNAKULAM

PHONE - 0484 2916995 M- 7306562459


5/25H, ANIKKAD

KUTTAMASSERY, THOTTUMUGHAM P.O